Refund policy

Last updated: October 25, 2026

Summary: All sales are final. Because every bag of Al-Aqeeq coffee is roasted fresh to order, we do not offer refunds, returns or exchanges. If your order arrives damaged, contaminated or incorrect, contact us within 7 days of delivery and we will replace it at no cost.

All sales are final

Al-Aqeeq Yemen Coffee is a food product that we roast fresh in small batches after you order. For freshness and food-safety reasons, we cannot accept returns and we do not issue refunds once an order has been placed and roasting has begun.

Damaged, contaminated or incorrect orders

If your order arrives damaged, contaminated, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement at no cost to you. We may ask you to return the item; if so, we will provide a prepaid label.

Lost packages

If tracking shows your package was delivered but you cannot find it, contact us within 7 days and we will help you file a claim with the carrier.

Order cancellations

Orders begin processing for roasting soon after they are placed. If you need to cancel, contact us as soon as possible; we can only cancel orders that have not yet been roasted.

Contact us

Send us a message on our contact page or call 832.616.6565. Al-Aqeeq Yemen Coffee, 12345 Jones Road, Suite 250, Houston, Texas 77070.